Privacy Policy

Penbrook Properties LLC operates the House Partner website and services. In this Privacy Policy, “House Partner,” “we,” “us,” and “our” refer to Penbrook Properties LLC and the House Partner website and services it operates.

We may collect information that you provide directly to us, including:

• Your name, email address, and telephone number.
• A property address and information about the property.
• Information about your mortgage, home equity, needed repairs, foreclosure concerns, financial circumstances, or other property-related situation.
• Messages and information submitted through website forms, chat, email, telephone calls, or text messages.
• Your communication preferences and records of consent.

We and our service providers may also automatically collect limited technical information, including your IP address, browser and device type, referring page, pages visited, approximate location derived from your IP address, and website interaction data.

Cookies and similar technologies may be used to operate the website, remember preferences, understand website usage, prevent misuse, and improve performance.

We may use collected information to:

• Respond to questions and requests.
• Communicate with you about your property or situation.
• Determine whether House Partner may be able to offer an option worth exploring.
• Operate, maintain, secure, troubleshoot, and improve the website.
• Manage leads and customer relationships.
• Maintain business and consent records.
• Prevent fraud, spam, misuse, or other harmful activity.
• Comply with applicable laws and protect our legal rights.

Submitting information does not guarantee that House Partner can provide a particular solution or that any transaction will occur.

When you provide your contact information, we may respond to your inquiry by telephone, email, or text message as permitted by law.

SMS consent is collected through a separate, optional checkbox on our website forms that is not selected by default. If you select that checkbox, you consent to receive non-marketing customer care text messages from Penbrook Properties LLC regarding your property inquiry, including follow-up questions, call or appointment coordination, and updates concerning your request. You may submit the form without providing SMS consent.

Where we request separate consent for marketing or automated communications, we will use the applicable communication channel in accordance with the consent you provide. Consent to receive marketing communications is not a condition of purchasing property, goods, or services.

Message frequency may vary. Message and data rates may apply. Reply STOP to a text message to opt out and HELP for assistance. You may also contact us using the information below.

Opting out of marketing communications does not prevent us from responding to an active request or sending transactional or non-marketing communications where permitted by law.

We may disclose information:

• To service providers that help operate our website and business, including hosting, email, communications, chat, analytics, security, and customer relationship management providers.
• To contractors, professional advisers, or potential transaction participants when reasonably necessary to evaluate or provide a service or potential solution you requested.
• When required by applicable law, legal process, or a valid government request.
• When reasonably necessary to protect the rights, property, security, or safety of House Partner, its users, or others.
• In connection with a merger, financing, acquisition, sale, reorganization, or transfer of all or part of our business, subject to appropriate protections.

We do not sell your personal information.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We retain information for as long as reasonably necessary for the purposes described in this policy, including responding to inquiries, maintaining business and consent records, resolving disputes, and satisfying legal obligations.

Retention periods may vary depending on the type of information, why it was collected, and applicable legal requirements.

We use reasonable administrative, technical, and organizational safeguards designed to protect information.

No website, electronic transmission, or storage system can be guaranteed to be completely secure. Accordingly, we cannot guarantee the absolute security of information transmitted to or maintained by us.

You may request that we review, correct, or delete personal information we maintain about you, subject to applicable legal and operational exceptions.

You may also ask questions about our privacy practices or withdraw a communication preference by contacting us. We may need to verify your identity before completing certain requests.

This website is intended for adults and is not directed to children under 13. We do not knowingly collect personal information from children under 13 through this website.

The website may use or link to services operated by third parties. Their handling of information is governed by their respective privacy policies, not this Privacy Policy. We encourage you to review their policies.

We may update this Privacy Policy periodically. The updated version will be posted on this page with a revised “Last updated” date.

Questions, privacy requests, or communication preferences may be directed to: